Terms & Conditions
Terms & Conditions
By using our services, you agree to the following terms and conditions. These policies are designed to ensure a smooth, reliable, and respectful experience for both you and Linen + Suds Co.
Scheduling & Turnaround Time
Pickup scheduling is selected by the customer at the time of booking. Linen + Suds Co. does not operate on fixed service days.
We aim to complete all residential orders within 24–48 hours whenever possible. Actual timing may vary based on order size, volume, weather, or unforeseen circumstances. Linen + Suds Co. will notify customers promptly if delays occur.
Commercial turnaround times may vary depending on load size and frequency. Large or ongoing commercial orders may require 48–72 hours unless otherwise arranged in advance.
Cancellations & Changes
A $10 same-day cancellation fee applies to pickups canceled on the scheduled service day. Cancellations made in advance are always free.
If Linen + Suds Co. must cancel for any reason, the customer will receive a full refund or the option to reschedule.
Payment Terms
To reserve your pickup window, payment is required at the time of submission. Once your laundry is in progress, orders cannot be refunded.
Laundry Handling & Liability
Damage Disclaimer
Linen + Suds Co. is not responsible for normal wear, shrinkage, color bleeding, or items left in pockets.
Washing & Drying Standards
Unless otherwise discussed and agreed upon in advance:
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All clothing is washed on cold using free & clear detergent for safe, consistent care.
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Items are dried on low/medium heat for fabric care using a free & clear dryer sheet.
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Special sorting requests can be noted at booking.
Pickup & Drop-off Instructions
Pickup Preparation: Laundry must be placed outside at the agreed pickup location in a tied, standard 13-gallon kitchen trash bag with no rips or tears.
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Return Packaging: Clean laundry will be returned neatly folded in clear protective packaging unless delivered in a Linen + Suds reusable tote (subscription clients or additional tote purchases).
Inventory Responsibility
While we handle every order with care, Linen + Suds Co. does not provide item-by-item counting or inventory tracking. Customers are responsible for ensuring all items are included prior to pickup, especially small pieces such as socks.
Prohibited Items
For health and safety reasons, we’re unable to accept items contaminated with blood, bodily fluids, pests, or hazardous materials. Items found to contain prohibited substances may result in service refusal and/or disposal.
Hanger Service
If hanger service is requested, customers must provide a separate bag with hangers at pickup. Hung items will be returned in a plastic garment bag unless otherwise agreed upon.
Pet Hair & Excessive Soiling
An additional fee may apply for items with excessive pet hair or heavy soiling that requires extra cleaning.
Changes to Services & Pricing
Linen + Suds Co. reserves the right to modify services, pricing, or policies at any time. Updates will be communicated via our website or direct customer contact. Continued use of our services constitutes acceptance of revised terms.
Service Refusal
Linen + Suds Co. reserves the right to refuse service for items that are unsafe, unsanitary, improperly packaged, or do not comply with our policies.
Contact & Communication
For questions, service changes, or special requests, please contact us directly. We’re happy to work with you to meet your laundry needs.
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Email: hello@linenandsudslaundry.com
Text: 520-276-9399