Terms & Conditions
Terms & Conditions
By using our services, you agree to the following terms and conditions. These policies are designed to ensure a smooth, reliable, and respectful experience for both you and employees of Linen + Suds Co.
Scheduling & Turnaround Time
Pickup scheduling is selected by the customer at the time of booking. Linen + Suds Co. does not operate on fixed service days.
We aim to complete all residential orders within 24–48 hours whenever possible. Actual timing may vary based on order size, volume, weather, or unforeseen circumstances. Linen + Suds Co. will notify customers promptly if delays occur.
Commercial turnaround times may vary depending on load size and frequency. Large or ongoing commercial orders may require 48–72 hours unless otherwise arranged in advance.
Cancellations & Changes
A $10 same-day cancellation fee applies to pickups canceled on the scheduled service day. Cancellations made in advance are always free.
If Linen + Suds Co. must cancel for any reason, the customer will receive a full refund or the option to reschedule.
Payment Terms
To reserve your pickup window, payment is required at the time of submission. Once your laundry is in progress, orders cannot be refunded.
Laundry Handling & Liability
Damage Disclaimer
Linen + Suds Co. is not responsible for normal wear, shrinkage, color bleeding, or items left in pockets.
Washing & Drying Standards
Unless otherwise discussed and agreed upon in advance:
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All clothing is washed on cold using free & clear detergent for safe, consistent care.
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Items are dried on low/medium heat for fabric care using a free & clear dryer sheet.
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Special sorting requests can be noted at booking.
Laundry Bag Guidelines
Laundry should be placed in a standard 13-gallon kitchen trash bag, which typically holds 2–3 average loads of laundry (approximately 12–15 lbs.).
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We charge by the bag—not by weight. Bags should be comfortably filled, not packed tightly or overstuffed, and should be easy to lift and transport without stretching, tearing, or risking the bag opening during transport.
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If your laundry regularly exceeds one comfortably filled bag, we'd be happy to recommend a plan with additional bags to better fit your household's needs.
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Linen + Suds Co. reserves the right to request that future pickups be divided into multiple bags or moved to a plan that better fits the amount of laundry provided.
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Bag Pricing & Household Linens​
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Standard 13-gallon bag pricing applies to everyday clothing only. Household linens, including sheets, comforters, blankets and towels, are not included in bag pricing and must be selected as add-ons when booking. Any household linens placed inside a clothing bag will be charged at the applicable add-on rate.
Pickup & Drop-off Instructions
Pickup Preparation: Laundry must be placed outside at the agreed pickup location in a tied, standard 13-gallon kitchen trash bag with no rips or tears.
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Return Packaging: Clean laundry will be returned neatly folded in clear protective packaging unless delivered in a Linen + Suds reusable tote (subscription clients or additional tote purchases).
Linen + Suds Co. Subscription Terms
By subscribing, you agree to the following:
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Plans: Simple Fold includes 1 bag per week, Fresh Fold includes 2 bags per week, and Signature Fold includes 3 bags per week. Each bag is one standard 13-gallon kitchen bag. Additional bags are charged at the current one-time rate.
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Commitment: Simple Fold requires a 3-month minimum commitment. After the initial commitment, it may be canceled before the next billing cycle. Fresh Fold and Signature Fold may be canceled at any time before the next billing cycle.
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Billing: Subscriptions automatically renew until canceled. Payments already processed are nonrefundable.
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Pauses & Cancellations: All pause and cancellation requests must be made by contacting Linen + Suds Co. directly before the next billing cycle. Customers may pause their subscription for up to one month at a time, up to three times per year, while keeping their current subscription pricing.
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Unused Bags: Weekly bags do not roll over or accumulate.
Prohibited Items
For health and safety reasons, we’re unable to accept items contaminated with blood, bodily fluids, pests, or hazardous materials. Items found to contain prohibited substances may result in service refusal and/or disposal.
Hanger Service
If hanger service is requested, customers must provide a separate bag with hangers at pickup. Hung items will be returned in a plastic garment bag unless otherwise agreed upon.
Pet Hair & Excessive Soiling
An additional fee may apply for items with excessive pet hair or heavy soiling that requires extra cleaning.
Changes to Services & Pricing
Linen + Suds Co. reserves the right to modify services, pricing, or policies at any time. Updates will be communicated via our website or direct customer contact. Continued use of our services constitutes acceptance of revised terms.
While we handle every order with care, Linen + Suds Co. does not provide item-by-item counting or inventory tracking. Customers are responsible for ensuring all items are included prior to pickup, especially small pieces such as socks.
Extended Service Area
Pickups and deliveries outside our standard service area may include an extended service fee starting at $15, based on location. Any applicable fee will be confirmed before service.
Service Refusal
Linen + Suds Co. reserves the right to refuse service for items that are unsafe, unsanitary, improperly packaged, or do not comply with our policies.
Contact & Communication
For questions, service changes, or special requests, please contact us directly. We’re happy to work with you to meet your laundry needs.
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Email: hello@linenandsudslaundry.com
Text: 520-276-9399