Last Updated: January 2026

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1. General Policy

Because laundry is a service-based business and labor is performed immediately once your order is received, all sales are final. We do not offer refunds for completed services.

However, your satisfaction matters to us! If there is ever an issue with your order, we will work with you to make it right.

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2. Service Issues & Resolutions

If you believe something was handled incorrectly (missing items, damage, quality concerns, etc.), please contact us within 24 hours of receiving your laundry.

We may offer one of the following resolutions depending on the situation:

• Rewash of affected items

• Credit toward a future service

• Replacement of an item (case-by-case basis and limited to documented damage caused by Linen + Suds Co.)

We do not provide cash refunds.

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3. Items We Cannot Be Responsible For

Linen + Suds Co. is not responsible for:

• Items left in pockets

• Pre-existing stains or damage

• “Dry clean only” items placed in wash bags

• Delicate items not separated as requested

• Shrinkage or color bleeding from manufacturer defects

• Missing items not documented prior to pickup

Customers are responsible for checking pockets and separating special-care items.

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4. Subscription & Recurring Services

You may cancel a weekly or recurring service at any time before your next scheduled pickup.
Any service already performed is non-refundable.

Contract-based commercial clients must follow the terms outlined in their agreement.

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5. Contact for Concerns

If you experience an issue or need assistance:

Linen + Suds Co.
📧 hello@linenandsudslaundry.com
📍 Tucson, AZ

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We will review your concern and respond within 24–48 hours.